Terms and Conditions
Please make sure you read and understand our Terms and Conditions before you order any of the products displayed on our site. You need to know that ordering any of our products means that you agree to abide by our terms and conditions. You should also know that non-acceptance of these terms and conditions will prevent you from ordering any of our products.
Please be noted that delivering your order successfully takes from 3 to 5 working days.
In case you are dissatisfied with the purchased product, you will be allowed to return or exchange BRIX Silver’s products under the following conditions:
– The product delivered is different from the one presented on our website.
– The product should be in the same condition it was received, new, undamaged, and not used; it must also be delivered back in the original packaging.
– Earrings cannot be returned for hygiene purposes.
– The request for return must include the condition of defective products.
Refund and Cancellation Policy
As soon as we receive the product you have returned, you will receive an e-mail confirming receiving the returned product. We will also inform you about the approval or rejection of your refund.
In case of approval, your refund will be processed by your original payment method. Please note that refund process may take some time.
You need to consider contacting and notifying us that you will return the delivered product within 7 days of receiving the order. You must also know that the process of checking the product and deciding whether the refund or exchange will be accepted or rejected, in accordance with our conditions, may take around 14 days.
The refund of the returned products does not include the cost of shipping.
BRIX Silver will not sell, share or trade any information you may enter or supply to us through this website to a third party. All information collected will be used to offer you a better shopping experience, such as in the case of sending sale information and updates to you via email. If you prefer to opt out of said promotional efforts, contact us.
To improve our website and its user experience, BRIX Silver may use non-personally identifiable information to track customer traffic patterns and site usage trends. This data may include your IP address, cookies and the pages you visit on the website.
Our Right to modify these Terms and Conditions
We have the right to check and modify these Terms and Conditions any time to ensure they match changes in our system, market conditions, methods of payment, technology, laws and regulations.
You might be informed about changes in policies or terms and conditions if necessary.
For further information, please contact us.